FAQ
PRODUCT QUESTIONS
What size glove should I order?
To find the perfect fit, measure your hand using our size chart found on the glove pages. For youth sizes, consider ordering 1 size larger if their measured length is towards the larger end to avoid outgrowing the suggested size.
Do my gloves need to break in?
Our gloves are game-ready from the first wear. Over time, with as little as one BP session, they will loosen up and take shape to your hand.
What is the difference between the SL Elite gloves and LP Pro gloves?
SL Elite gloves feature a durable 4-way stretch fabric on the top hand for a form-fitting design. LP Pro gloves offer a more generous fit with added leather overlays on the thumb and palm.
How should I care for the gloves to make them last?
Follow these tips to ensure longevity and optimal performance:
Dry: After use allow your gloves to air out removing as much perspiration and moisture as possible before putting them inside the included storage bag. If gloves are still damp, leave the closure open to allow moisture to escape the storage bag.
Condition: During the life of your gloves, you may feel the need to restore the 100% genuine Cabretta leather to its original shape. We recommend using a leather conditioner such as Ball Player’s Balm or Hestra Leather Balm. (Follow instructions according to the manufacturer's recommendations. Remember, a little goes a long way!)
Clean: Use a small amount of soap and lukewarm water, spot cleaning with a clean towel.
WARRANTY/RETURNS
Do you offer a warranty or guarantee?
Learn more about our 90-day satisfaction guarantee here.
What if my gloves don’t fit or I want a different color?
Returns and exchanges are easy and hassle-free. See the full Exchange and Return Policy here.
How do I make a warranty claim?
File a warranty claim for your gloves here.
ORDERING/SHIPPING
How can I get free shipping?
All orders over $80 qualify for free shipping.
How long will it take to ship my order?
Check our shipping policy and order processing timelines here.
Can I track the status of my order?
You will receive email updates, including shipment notification with a tracking number, once your order is placed.
How much is shipping?
Choose from multiple shipping options with different rates at checkout.
SERVICE/SALES
Do you offer wholesale gloves?
We're open to discussing wholesale opportunities with specialty baseball/softball-specific retailers and training facilities. Contact us at info@33gloveco.com.
Do you offer team sales?
Yes, contact us at info@33gloveco.com to discuss your team's needs.
Looking for brand ambassadors or have an affiliate program?
We welcome new talent! Email us at info@33gloveco.com for more information. We will respond in kind with a quick questionnaire to see if you are a good fit.
Do you offer discount codes?
Stay updated on discount codes, sales, promotions, and news by following us on Instagram and Facebook, and sign up for our newsletter.
Can you donate products for a fundraising event?
We would be honored to be a part of your fundraising event if the event meets our requirements. Please email us at info@33gloveco.com with the event details.
PAYMENT
What payment forms do you accept?
We accept all major credit cards, PayPal, Venmo, and Shop Pay.
Do you offer gift cards?
Yes, see the home page menu for purchase details.
Do you charge sales tax?
Sales tax will be calculated and charged based on the shipping address.